Contact us

Most questions are answered faster in our FAQ or getting started guide. If you can't find what you need, send us a message below.

Try these first

Application issue

Check the guide first; most issues are document-related

General questions

Our FAQ covers earnings, verification, vehicles, and carriers

Carrier enquiries

Overview of fleet registration and carrier pricing

Send us a message

Response time

We reply within 4 business hours Monday–Friday, 8 AM–6 PM EAT. Weekend messages are answered the next business morning.

Carrier & business enquiries

If you're registering a fleet or exploring a commercial partnership, select “Carrier & fleet enquiry” in the topic so our carrier team can follow up.

Active courier? Use in-app support

If you're already on the network, in-app chat is faster. Disputes, account issues, and technical problems are handled directly inside the Ferry driver app.